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Helpdesk

If you would like to submit a helpdesk query, or make a comment or suggestion on the UK Climate Projections, then please complete the form below.

Please provide as much information as you can so we can deal with your query as quickly as possible.

If your query is regarding the User Interface then please give us a detailed description of the query you are running, and the relevant job number if appropriate.

We have developed over 100 Frequently Asked Questions so please consult this list before submitting your query.

You may also be interested in the discussions on the UKCP09 forum – go to the UKCIP Moodle site to register and join in.

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The Helpdesk is staffed 2.5 days a week and has a strict service level agreement:

  • A simple query should receive an answer within 4 working days.
  • A complex query that needs to be referred to one of our experts should receive an answer within 22 working days.
 
Last Updated Monday, 02 January 2012